Terms & Conditions

1. About these terms

These Terms & Conditions apply to your use of the Ninlay Casino website, gaming services, account features, payment facilities and any related content or services made available through the website. They form an agreement between you and the operator of the service. If you do not agree with these terms, you must not use the website or create an account.

Additional rules may apply to particular games, promotions, competitions, payment methods or features. Those rules will be made available with the relevant service and should be read together with these Terms & Conditions. If a specific rule conflicts with a general provision, the specific rule will apply to the relevant activity to the extent of that conflict.

Ninlay Casino may update these terms when needed to reflect changes to the website, services, technology, legal requirements or operating practices. The current version will apply whenever you use the website. You should review this page from time to time. Continuing to use the service after an update means that you accept the revised terms.

Your responsibility to stay informed

• Read these terms and any rules shown before using a game, promotion or payment feature.
• Keep your registration and account information accurate and up to date.
• Use the website only when you are legally permitted to do so.
• Protect your login details and notify Ninlay Casino promptly if you believe your account has been accessed without permission.
• Ask for clarification before proceeding if any term, instruction or promotional condition is unclear.

2. Eligibility and account use

You must meet the minimum legal age and all other eligibility requirements that apply in the place where you are located. For Australian players, this generally means being at least 18 years old and complying with the laws that apply in your state or territory. You must not access or use the service if online gambling is unlawful for you, if you are located in a restricted area, or if you are prohibited from gambling for any other reason.

When registering, you must provide information that is complete, accurate and truthful. Ninlay Casino may request information or documents to confirm your identity, age, location, payment ownership or other account details. Verification may be required before certain services can be used, including deposits, withdrawals or continued account access. You agree to provide reasonable assistance with any lawful verification process.

Your account is personal to you. You must not allow another person to use it, use another person's account, sell or transfer your account, or permit anyone who is under the legal age to access the service. You are responsible for keeping your username, password and other security information confidential. Activity completed through your account may be treated as activity authorised by you unless you have reported an unauthorised access issue.

You must not create or operate accounts for dishonest, fraudulent or abusive purposes. You must not provide false information, attempt to bypass identity or location checks, manipulate games, interfere with the website, use automated tools without permission, or take part in conduct intended to obtain an unfair advantage. You must also comply with any account, game or payment instructions displayed on the website.

Account review and restrictions

Ninlay Casino may review an account where it identifies a security concern, unusual activity, incomplete verification, suspected fraud, responsible gambling concern, breach of these terms or requirement imposed by applicable law. During a review, access to some or all features may be restricted. The operator may refuse, suspend, close or limit an account where it reasonably considers that action necessary or permitted.

3. Deposits, play and withdrawals

You may add funds only through payment methods that are displayed or approved for your account. You must use a payment method that belongs to you or that you are authorised to use. The name and other relevant details associated with a payment method may need to match your verified account information. Payments may be subject to checks, acceptance requirements, processing arrangements and restrictions imposed by the relevant payment provider.

You should deposit only money that you can afford to lose. Do not deposit money that is needed for rent, bills, food, debt repayments or other essential expenses. You are responsible for checking the amount entered before confirming a deposit. Once a transaction has been authorised and accepted, it may not be possible to cancel or reverse it except where required by law or where the operator agrees otherwise.

Game results are determined by the applicable game rules and the systems used to provide the service. You should check the rules, stake information and any relevant instructions before placing a wager. A wager may be rejected, cancelled or treated as void where there is a technical fault, interruption, manifest error, suspected manipulation, invalid transaction or other circumstance that affects the integrity of the service. Any correction will be handled in accordance with applicable law and the relevant game rules.

Withdrawal requests may be subject to identity, payment, anti-fraud and responsible gambling checks. The operator may return funds through an approved method and may require further information before processing a request. Processing arrangements can depend on the selected payment method, verification status, account history and other lawful requirements. You should ensure that your payment details remain current and accurate.

You must not use the service to deposit or withdraw funds for another person, conceal the source of funds, or support unlawful activity. Suspected fraud, money laundering or other financial misconduct may be reported or managed as required by applicable law. Where an account is closed, any remaining balance will be dealt with in accordance with applicable law, verification requirements and these terms.

Service interruptions

Online services can be affected by maintenance, telecommunications problems, device issues, software faults, cyber incidents or events outside reasonable control. Ninlay Casino will take reasonable steps to maintain the service, but continuous or error-free availability cannot be guaranteed. If a problem affects a transaction or game, stop using the affected feature and retain any relevant account information while the matter is reviewed.

4. Promotions and responsible gambling

Promotions, bonuses, rewards and other offers may be available from time to time. Each offer is subject to its own promotional terms, including any eligibility conditions, qualifying activity, expiry arrangements, wagering requirements, game restrictions, maximum values or other limitations stated with the offer. You should read those terms before accepting or using a promotion.

Unless the relevant promotional terms say otherwise, promotions are intended for eligible individuals and may not be combined, transferred, sold or exchanged. An offer may be withdrawn, amended or refused where there is an error, misuse, suspected abuse, duplicate participation, fraudulent conduct or a legal or operational reason. Any adjustment will be made consistently with the applicable promotional terms and law.

Play within your limits

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. There is no guarantee of winning, and past results do not predict future results. Set a budget and time limit before you begin, keep gambling separate from essential spending, and take regular breaks. Never chase losses or increase your stakes to try to recover money.

• Only gamble with money you can afford to lose.
• Set personal deposit, spending or session limits where those tools are available.
• Do not gamble when upset, tired, intoxicated or under financial pressure.
• Do not borrow money or sell possessions to fund gambling.
• Consider taking a break or requesting account restrictions if gambling is becoming difficult to control.
• Seek independent support if gambling is affecting your wellbeing, relationships, work or finances.

You may request available responsible gambling controls, including account breaks, self-exclusion or other limits offered through the service. A restriction may affect access to games, deposits, promotions or account functions. You should not attempt to avoid a restriction by opening another account or using another person's account. Responsible gambling requests will be handled in line with the available process and applicable requirements.

5. Website content, privacy and general legal terms

The website, including its text, design, graphics, software, logos, game presentation and other content, is provided for personal and lawful use. Unless you have written permission or a legal right to do so, you must not copy, reproduce, distribute, modify, publish, reverse engineer, scrape, frame or commercially exploit any part of the website. You must not use the website in a way that could damage, overload or interfere with its operation.

The website may contain links or references to third-party products and services. Those third parties may have their own terms, privacy practices and security arrangements. Ninlay Casino is not responsible for content or services outside its control. You should review the relevant third-party information before using an external service or providing information to another organisation.

Personal information is handled in accordance with the applicable privacy information made available by Ninlay Casino. Information may be collected and used to operate the account, provide services, verify identity and age, process payments, maintain security, manage responsible gambling, meet legal obligations and communicate about the service. You should read the applicable privacy notice to understand how information is handled and what rights may be available.

Suspension, closure and termination

You may stop using the website at any time. You may also request account closure or a responsible gambling restriction through the available account process. Ninlay Casino may suspend or close an account where it reasonably believes there has been a breach of these terms, unlawful or fraudulent conduct, a security risk, a verification issue, a responsible gambling concern, prolonged inactivity or another permitted reason.

Closing or suspending an account does not remove obligations that arose before the closure. Provisions concerning account activity, payments, intellectual property, privacy, liability, dispute handling and any other terms that are intended to continue will remain effective after access ends. You must not attempt to reopen or replace an account in order to avoid a restriction or closure.

Liability and applicable law

To the extent permitted by law, Ninlay Casino is not responsible for loss caused by circumstances outside reasonable control, your failure to keep account details secure, misuse of the service, unsupported equipment, third-party payment services, telecommunications problems or your breach of these terms. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified.

These terms are governed by the laws that apply to the relevant service and your use of it. Any dispute should first be raised through the available account or support process so that the matter can be reviewed. You agree to provide accurate information and cooperate reasonably with any investigation, complaint review or legally required process.

If a provision of these terms is found to be invalid or unenforceable, it will be read down or removed only to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable game, payment, promotional and privacy information, describe the main conditions for using Ninlay Casino.