Responsible Gaming

Our approach to responsible gambling

Gambling can be enjoyable when it is treated as a form of entertainment and kept within clear personal limits. It also involves risk, and there is no guaranteed way to win. Every wager has the potential to result in a loss, so you should only gamble with money you can afford to lose after your essential costs and financial commitments have been covered.

Ninlay Casino encourages players in Australia to make decisions carefully, understand the games they play and take regular breaks. Responsible gambling is not about trying to predict or control the outcome of a random game. It is about controlling your time, spending and behaviour before gambling becomes difficult to manage.

You must meet all applicable age and legal requirements before using gambling services. Gambling should be restricted to adults who are legally permitted to participate. Do not allow another person to use your account, and take reasonable steps to prevent children or other unauthorised people from accessing your device or account.

Keep gambling in perspective

• Gambling is entertainment, not a way to earn an income.
• There is no strategy that guarantees a win or removes the risk of loss.
• Past results do not determine future results.
• A game cannot be made to pay because you have been losing.
• Chasing losses usually increases financial and emotional pressure.
• Only use funds that are separate from rent, bills, savings and other essential expenses.
• Never borrow money, sell belongings or use credit for gambling.
• Avoid gambling when you are upset, tired, intoxicated or under significant stress.

Before you begin, decide how much time and money you are comfortable spending. Write those limits down if it helps, and stop when a limit is reached. Setting a plan before playing is generally easier than trying to make a decision after losses or wins have affected your emotions.

Safer gambling tools and personal limits

Depending on the services available through your account, safer gambling tools may help you manage your activity. These tools can support good habits, but they are not a replacement for personal judgement or professional assistance. Review the available account settings and select limits that reflect your own circumstances.

Tools that may be available

• Deposit limits, which can restrict the amount added to an account during a selected period.
• Wagering or spending limits, where available, to help control the amount used for gambling.
• Loss limits, where available, to help set a maximum amount you are prepared to lose.
• Time reminders or session information to help you notice how long you have been playing.
• Activity statements and account history to help you review deposits, wagers, withdrawals and results.
• Cooling-off periods that allow you to take a temporary break from gambling.
• Self-exclusion, which can restrict access for a selected period or until a required process is completed.

Read the information shown when setting a limit, cooling-off period or self-exclusion request. Some settings may begin immediately, while others may take effect after a stated period. The available options, conditions and process may depend on the service, your account and applicable requirements. If you are unsure how a tool works, check the relevant account information before continuing to gamble.

A limit should be realistic and should not be increased simply because you have reached it. If you regularly need to raise a limit, find it difficult to stop or feel uncomfortable when you cannot gamble, consider taking a longer break and seeking independent support.

Taking a break or self-excluding

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stopping is an important step. A temporary break may be suitable for some players. Self-exclusion may be more appropriate when you want stronger restrictions or do not feel able to control your gambling. During a self-exclusion period, do not attempt to create another account or use another person's account. Ask for help if you are finding it difficult to maintain the decision.

Recognising signs of gambling harm

Gambling harm can develop gradually. A person may continue gambling despite negative consequences, or may hide their activity from family, friends or colleagues. Recognising concerns early can make it easier to take action. You do not need to wait until a serious problem has developed before seeking support.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to recover losses by gambling again, often with larger wagers.
• Feeling restless, irritable or anxious when you try to stop.
• Borrowing money, using credit or missing bills because of gambling.
• Selling possessions or using savings to continue gambling.
• Keeping gambling secret or giving inaccurate information about it.
• Neglecting work, study, family, health or other responsibilities.
• Losing sleep or experiencing stress because of gambling.
• Gambling to escape sadness, loneliness, boredom or other difficult feelings.
• Making repeated promises to stop or cut back but finding that you cannot.
• Arguing with people close to you about gambling or its financial effects.
• Thinking about gambling for much of the day or planning activities around it.

If any of these signs apply to you, consider stopping gambling and reviewing your account activity. Remove access to available funds where practical, avoid borrowing, and speak with someone you trust. A qualified counsellor or gambling support service can help you understand what is happening and develop a plan without judgement.

If you are worried about someone else

You may be concerned about a partner, family member, friend or colleague. Choose a calm time to explain what you have noticed and how it affects you. Listen without blame, encourage professional support and avoid covering up losses or repeatedly providing money for gambling. You can seek advice for yourself even if the other person is not ready to ask for help.

Getting support and protecting your account

Support is available for people affected by gambling, including players, family members and friends. In Australia, you can look for an appropriate gambling counselling service, community health organisation or other qualified support provider in your state or territory. Independent services may offer confidential information, counselling, financial guidance and assistance with making a self-exclusion or recovery plan.

If gambling has contributed to debt, contact a qualified financial counsellor or a suitable financial support organisation. Do not try to solve gambling-related debt by taking out further loans or continuing to gamble. If you feel overwhelmed, unsafe or at immediate risk of harming yourself or another person, stop gambling and contact emergency services or an urgent health service in your area.

Account and payment safety

• Keep your account credentials private and use a strong, unique password.
• Do not share your account, payment details or verification information with another person.
• Use account activity and transaction records to monitor your gambling.
• Check that your payment method is being used only with your permission.
• Contact the relevant support channel promptly if you notice suspicious activity.
• Keep your devices protected and sign out when using a shared device.
• Do not attempt to bypass limits, verification requirements or self-exclusion controls.

Ninlay Casino may apply account controls or take other steps where required by applicable law, platform rules or responsible gambling procedures. These measures may include requests for information, restrictions on activity or account closure. Players should read the applicable terms and account information so they understand the requirements that apply to their use of the service.

Responsible gambling is an ongoing process. Review your limits regularly, take breaks and be honest with yourself about the effect gambling has on your life. If your gambling stops feeling like entertainment, the safest choice is to stop and seek independent help.