Privacy Policy

About this Privacy Policy

Ninlay Casino respects the privacy of players and aims to handle personal information in a clear and responsible way. This policy applies to information collected through the website, account services, customer support, payment processes and related online features. It should be read together with any other notices displayed when information is collected.

By using the website or opening an account, you acknowledge that information may be collected and used for the purposes explained in this policy. Some information is needed to provide casino services, while other information helps improve the website, protect accounts and communicate with players. If you do not provide information that is necessary for an account or legal check, some services may not be available.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will be made available on the website. You should review it periodically, particularly if you continue to use your account after an update.

Information we may collect

The type and amount of information collected depends on how you use the website and which services you access. A casino website will typically handle the following categories of information:

• Account details, such as your name, date of birth, username, password, contact details and account preferences.
• Verification information, including identity documents, proof of age, address information and other documents needed for account, security or compliance checks.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and information about gaming activity linked to your account.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, time zone and information about how you use the website.
• Cookie and similar technology data, including information about visits, pages viewed, settings, session activity and preferences.
• Communications and support records, such as messages, enquiries, feedback, account requests and information provided when you contact customer support.

Information may be collected directly from you when you register, complete a verification process, make a transaction, update your account, contact support or use website features. Some technical information may be collected automatically when you browse the website. Where appropriate, information may also be received from payment providers, verification services, fraud-prevention services or other service providers involved in operating the website.

You should only provide information that is accurate, current and relevant. If your details change, updating your account information can help prevent delays with account support, verification or transactions.

How information is used and shared

Personal information is generally used to operate and administer your account, provide requested services and maintain a safe and reliable website. The purposes may include:

• Creating, maintaining and securing your account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account information where checks are required.
• Detecting, preventing and investigating fraud, suspicious activity, account misuse and other security risks.
• Providing customer support, responding to enquiries and handling complaints or requests.
• Communicating with you about your account, service messages, security matters, policy changes and other relevant information.
• Personalising or improving website content, performance, usability and features.
• Understanding general usage trends through reports and analysis, including where information is combined or made less directly identifiable.
• Meeting applicable legal, regulatory, tax, record-keeping and responsible gambling obligations.

Information may be shared with trusted providers that help operate the website and services. These may include payment and banking service providers, identity and verification providers, technology and hosting providers, customer support tools, security and fraud-prevention services, analytics providers and professional advisers. Providers should receive information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected unlawful or harmful activity; to enforce applicable terms; or to respond to a valid legal or official request. Information is not intended to be used for unrelated purposes without a lawful basis or appropriate notice.

Where marketing communications are sent, you can choose whether to receive them where the available settings or message controls allow. Essential account, security and service communications may still be sent because they relate to your use of the website.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember selected settings, support account functions, understand website performance and help identify unusual activity. Some cookies may be essential for the website to operate, while others support analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect sign-in, account functions, preferences or other parts of the website. Your browser may also allow you to delete cookies that have already been stored on your device.

Security

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure transmission methods, monitoring, authentication processes and staff or provider procedures.

No online service can guarantee that information will always be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying support if you suspect that your account or information has been accessed without permission.

Retention

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, security and support records must be retained for a period required by law, even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information, and withdrawing consent to marketing communications.

Making a privacy request

To exercise your privacy rights or ask a question about the handling of your information, contact support@ninlaycasino.top. Please clearly describe your request and provide enough information for your account to be identified. For security, you may be asked to confirm your identity before information is provided or an account request is completed.

• For access, ask for a copy or summary of the personal information associated with your account.
• For correction, identify the information that is inaccurate or incomplete and provide the updated details where appropriate.
• For deletion, explain which information you would like removed. Deletion may not be possible where information must be retained for legal, security, transaction or other legitimate requirements.
• To withdraw marketing consent, state that you no longer wish to receive marketing communications. You may also use an unsubscribe option where one is provided.
• For other concerns, describe the issue and any relevant account or communication details so the request can be reviewed.

A request may be limited or declined where fulfilling it would conflict with legal obligations, affect the rights of another person, compromise security, interfere with fraud prevention or require information that cannot be separated from records that must be retained. If a request cannot be completed in full, the reason will be explained where appropriate.

If you have concerns about how your information has been handled, contacting support@ninlaycasino.top is the recommended first step. We will review privacy questions and requests in a reasonable manner, subject to identity checks, applicable requirements and any necessary retention of records.